【北京】知名外企通信公司聘IT Analyst Engineer

eckofy

Job Title:  IT Analyst Engineer
Region/Location:Beijing        
Years of Experience Required:3
Education  Level Preferred Bachelor degree or above

Work in EOC as the single point of contact to provide 24x7x365 SLA based infrastructure monitoring and operational support and services across sony mobile globally with responsibilities of monitoring, diagnosis, problem investigation, technical troubleshooting and solutions.


TOP FIVE RESPONSIBILITIES:         
        % of Time Spent        List the five major responsibilities (over 10% of the incumbent’s time).  If this is a re-evaluation, provide key changes to the job.
1.        20        Monitoring – monitor global Sony Mobile infrastructure using given tools, identify outages and take counteractive measures
2.        10        IPT 1st & 2nd line support – support end user with Cisco IPT related problems such as new accounts, password changes, voicemail accounts, etc.
3.        10        FW & proxy service request changes – manage changes on Juniper FW’s and BlueCoat & F5 proxies based on requests received through internal ticketing system
4.        15        WAN outage investigation and escalation to external provider- interact with global provider AT&T to resolve site outages
5.        45        1st line support for transitioned infrastructure services including LAN, WLAN, Windows services, database operations, operational license management, AD services and Linux/Unix servers. The scope of EOC 1st support will eventually expand to cover all Infrastructure competence areas in 2013.
        
FUNCTIONAL COMPETENCIES:            
List the Functional Competencies required for performing this job and link to PM Tool.
1.        Technical knowledge
2.        Problem solving
3.        Business support
Other        Good English skills (verbal and written)

工作地点北京，有意者请发送CV至以下联系方式，如果合适我们会很快与您联络。
Email: eckofy@163.com
QQ: 1836687329