【EMC上海】所有职位 25

wildpointer

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请一定要注意工作经验和工作年限要求.
如果您有0-3年经验，可以考虑Engineer职位
如果您有3-6年经验，可以考虑Engineer, Senior职位
如果您有6年以上经验，可以考虑Senior、Principal、Consultant Engineer职位
具体工作经验要求，请看相关职位详细信息。

更多职位，请访问http://malongjobs.com/

如何发简历？
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请将英文简历(doc或pdf)发送至allen.wu@emc.com,

邮件标题格式：EMCJOB_YourName_Ref#_JobTitle
例如 EMCJOB_124975_AllenWu_Software_Engineer

简历的文件名格式：   YourName_Ref#_JobTitle
例如 124975_AllenWu_Software_Engineer

其中Ref#就是职位信息中的Requisition ID/ref#/REF#
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Engineer 薪水16w ~ 23w
Senior Engineer薪水23w ~ 30w
Principal Engineer薪水30w+
Consultant Engineer薪水40w+
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职位列表、简要信息和详细信息分别如下：

25:  Supervisor, Tech Support 133271





25:  Supervisor, Tech Support 133271
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Requisition ID:        133271BR
Job Title/Grade:Supervisor, Tech Support        
Team:        CS-RCM
Key Skill Requirements:       
    1-3 years management experience or equivalent
    Ability to lead, motivate and direct a workgroup.
    Cross-Functional skill.
    Ability to work effectively with senior management.
    Leadership Skills.
    Communication skills.
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Supervisor,Tech Support
Location:Shanghai, China
Req#: 133271BR
Date published: 2-Sep-2014

GENERAL SUMMARY
Supervises the technical support group focusing on Remote Proactive supported products in EMC, providing management, resolution and communication as appropriate.

PRINCIPAL DUTIES AND RESPONSIBILITIES
    Supervises the activities of the Remote Proactive team for providing remote support in resolving customer issues when problems have been escalated and the first line product support in the field has failed to identify or fix equipment or software issues.
    Accountable for operational results in terms of group and department performance standards/metrics, customer satisfaction and budget/expenses.
    Manager the daily collaborations with other product teams to achieve customer satisfaction
    Requires complete fundamental knowledge and awareness of organizational goals and objectives and manage the team to achieve the goals.
    Manage the daily escalations related to Remote Proactive products and engages the proper resource if necessary. Ensures that all issues are escalated in accordance with policy and procedures.
    Manage the team trainings and individual career development to help people to achieve success career in EMC.
    Collaborates with other managers, internally and occasionally externally, to influence and ensure that assigned technical support area is meeting internal and external needs.
    Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas.
    Performs other related duties as assigned.

SKILLS
    1-3 years management experience or equivalent
    Ability to lead, motivate and direct a workgroup.
    Cross-Functional skill.
    Ability to work effectively with senior management.
    Leadership Skills.
    Communication skills.
    Organizational skills.
    Customer Service skill.
    Storage/IT infrastructure background
    Passion to help people and collaborate with people







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