【反思】一个IT运维人员给行政人员的一封表白信

sjf0115

支持一下            

niao5929

前两天感受了一下微软的诉人surface,感觉那才是未来的桌面系统，方便的平板模式和桌面模式切换，12寸的屏幕，如果再换上liliLinuxLinux，ggnome3gnome3 gnome3 gnome3gnome3 , 加上上推的屏幕键盘就太完美啦

lyhabc

1、桌面运维如何转型，才能避免被行政人员管理？
桌面运维是指helpdesk？
感觉背黑锅比较多，工资低，受人白眼

laputa73

单从文章来看，小黑的问题也不少
领导问你双频，是要你评估单频是否够用，而不是blabla双频怎么好。
问你thinkpad,那是要你评估不同品牌的可靠性，性价比。
问你无线方案贵，那是质疑你没有汇报方案评估,有没有玩猫腻，
问你苹果，那是有实际的痛感，需要你解决，而不是往苹果身上一推265
问你外观，可能你的布设方案有问题，不然谁没事盯着天花板角落看。

做事浮于表面，缺乏和用户/领导的沟通，还满腹牢骚，估计也只能罚去扫厕所了

expert1

插楼发个招聘信息，IT助理经理

E kathywang@michaelpage.com.cn
D +86 10 5969 0547 F +86 10 5969 0669


Title: Service Desk Assistant Manager

Company: A global leading trade association of the world’s airlines

BU: IT

Reports: IT Manager



Responsibilities:

·        Resolve complex problems and implement solutions;

·        Focus on maintaining executive PCs, printers, blackberry, cell phones, with a professional attitude and service;

·        Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;

·        Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging;

·        Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;

·        Escalate problems to other ITS sections according to procedures;

·        Co-ordinate user administration: office moves, position changes and new staff;

·        Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;

·        Provide support during external events;

·        Share expert knowledge.

Ideal Candidate:

·        Degree in IT related discipline, equivalent experience (MCSC, CCNA, etc.);

·        Requires a high level working knowledge of multiple complex software packages, hardware, and network;

·        Experience with user administration in Active Directories;

·        Advanced knowledge of Microsoft Windows operating systems and Office application suite and Outlook; Office 2010 will be a plus;

·        Knowledge of basic hardware components and laptops;

·        Minimum 3-4 years of relevant experience in IT customer support services desirable;

·        Strong customer focus and interpersonal skills in a global environment;

·        Ability to work as part of a team and autonomously;

·        Ability to remain calm, courteous and efficient in emergency situations;

·        Excellent oral and written communication skills in English; knowledge in an additional language is an asset.

renxiao2003

IT男被一个不是IT的女管着，可以想象其中的悲催。兄弟，我同情你。

seesea2517

laputa73 发表于 2015-12-30 09:58
单从文章来看，小黑的问题也不少
领导问你双频，是要你评估单频是否够用，而不是blabla双频怎么好。
问你 ...

哗，深刻！

vcdtwo

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这个代码

yanengineers

果然是老兵 理解度就是厉害！回复 14# laputa73


   

佚名是译名

换抽纸都是清洁阿姨的事啊，话说搞IT的还得换抽纸，那得有多苦逼啊！！！！！！！1回复 6# yanengineers