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Job Title Software Engineer, Customer Centric Engineering,Tuxedo
Job Description BEA Systems has a tradition of providing our customers with the best support possible. Our Tuxedo group has several openings for CCE Engineer. As a CCE Engineer, you will work in the Product Development organization and act as liaison between that group and our Developer Relations group. Specific duties include:
· Resolve customer escalations, investigate work around or provide patches for fixes in a timely and quality manner
· Develop enhancements on top of existing product releases, provide requirements, design documents, review test specifications for QA team
· Reproduce and diagnose problems, and investigate causes
· Develop solution to fix defect, carry out testing and ensure its effectiveness in customer's environment
· Clearly document the defect, the cause of the problem, and solution
· If needed, work directly with the customer to solve urgent problem
· Work closely with the development group to integrate fixes to the next release and participate in design and code implementation
· Help the QA team include important fix tests to regression testing suite
· You will specialize in one or two technical areas and develop expertise therein.
Qualifications/Necessary Skills
· 2+ years of software development experience in C/C++
· Java experience a plus
· Experience with Tuxedo, Jolt, WebLogic Server, enterprise client/server programming is desirable
· Strong debugging and development skills on UNIX and NT
· Knowledge of the UNIX and/or NT development environments, including Shell programming desirable
· CORBA knowledge/experience desired.
· Open VMS knowledge a plus
· Experience in commercial programming
· Ability to promote a high level of customer satisfaction by providing thorough and useful information; ability to follow-through and complete calls and projects independently, as well as actively participate in team-based activities and group projects
· Good understanding of software development process
· Strong commitment sense to customers and owned projects
· Good English language skills (CET-6), both spoken and written
Education B.S. or M.S. in Computer Science or above
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