HP 招聘UNIX SUPPORT工程师（北京）

zw.boy

For  global support,需要英文流利，UNIX基础好（SENIOR工程师可以申请到EMPLOYEE职位）


Responsibilities

•        Answer  contacts promptly and professionally
•        Log/Validate all contacts Call Handling Database
•        Resolve a high percentage of customer problems using the relevant tools and systems
•        Manage end to end all calls logged, providing regular updates to customers on call status
•        Invoke Escalation Procedures within defined time frames
•        Adhere to policies and Procedures
•        Work to achieve individual and team goals
•        Protect confidential and sensitive information and materials
•        Observe strict compliance to licensing, copyright and trademark legislation.


Requirements


Excellent Customer Service Skills
Customer orientated, enthusiastic and courteous
Capable of being self managed
Excellent Swedish and English, both written and oral
Analytical trouble shooting skills
Windows Operating Systems
Microsoft Office Suite
Basic Knowledge of Printers Hardware/Software
Good knowledge of Networking
Good knowledge of Workstation hardware
Basic knowledge of UNIX Operating Systems
Basic knowledge of Linux

有兴趣的请发简历到   zw_boy@sina.com

[ 本帖最后由 zw.boy 于 2006-7-25 11:52 编辑 ]

zw.boy

招聘人数较多，所以机会很好~福利待遇比一般公司benchmark高，面试成功了马上有一个月时间的海外培训，希望大家多多推荐，谢谢

zw.boy

顶 -__-

wush_cu

请问薪水在什么范围之内，master，有2-3年相关工作经验

zw.boy

不好意思，薪水不方便透露：（  只能告诉您比一般的benchmark要高，而且得自己跟客户谈。
主要是英语要好，客户是外国人，而且有一定的口音 -___-
如果EMPLOYEE的职位没面上，还有几个Contractor的职位，有做技术支持经验的工程师也可以试试

谢谢

wind521

招的人员不是正式的员工？

zw.boy

UNIX SUPPORT，senior的话是正式员工，但同时也招JUNIOR的工程师（Contractor)就看你面试结果了

faithIT

这是不是做HELPDESK的??

zw.boy

是HELPDESK

xdw007

help desk 和it support 有区别吗？