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Linux技术支持/维护工程师,懂粤语,英语好,RHCE优先。
请联系: vjedi@live.com
职位描述:
Job Summary
* Technical Support Engineer to support customers.
* As a Technical Support Engineer, you will have the opportunity to work with leading open source developers to create new solutions and customer offerings.
* You will also find a wide range opportunities to be involved in global cross-functional projects with our sales, engineering, and training teams.
* You will find yourself at the center of new developments and the latest technologies.
Responsibilities:
* Act as the direct contact for customer inquiries from all Hongkong and Cantonese speaking clients and across all product lines via online Customer Portal or phone.
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions &resolutions to customers.
* Use professional concepts and apply company policies and procedures to resolve a variety of issues.
* Collaborate with global support engineers and software maintenance engineers to resolve customer issues.
* Document and share diagnostic steps and problem resolutions with global service team.
* Work with Technical Support Engineers in other regions on global projects and assignments.
* Deliver an exceptional customer service experience.
May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.
Required Skills & Experience:
* Ability to communicate clearly and concisely to all clients with various levels of technical experience.
* Good understanding of Linux/Unix
* Strong English language skills (written and oral). Fluency in Cantonese is a must.
* 3 years+ system administration or technical support experience on Linux/Unix (RHCE),
or a comparable combination of experience/qualifications.
* Demonstrated understanding of OS internals, Installation, Configuration, Scripting (Bash/Perl), Networking,
Security/firewalls, Web Server and kernels.
* Understanding of programming language (C,Python, Java, etc) and system programming experience.
* Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization.
* Degree in Computer Science or other scientific/technical field. |
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